Visitor Experience Officer - Maidenhead

Cliveden's team are close-knit with a wonderful sense of community. You'll be reporting to the Senior Visitor Experience Officer, working closely with the colleagues in the Visitor Experience Team and wider property to ensure the delivery of programming and events is smooth operationally, departments feel involved, and objectives are met., The role will help drive the delivery of our seasonal family trails and Christmas offer, new interpretation around the gardens, and play a key role in creating our future programming plans. You will be supervising and supporting volunteers and organising rotas. You'll be supporting the Duty Manager and the operational demands of the site on a day-to-day basis. You'll receive appropriate training and be required to complete occasional Duty Manger shifts.

We'd love to hear from you if you're:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

It's an exciting time to join our team as we continue to look ahead to ambitious future projects and grow our visitor numbers. This is a unique opportunity for a proactive and creative person, who can assist on driving visitor numbers and diversifying our audiences through programming and events. You'll be based at the Cliveden Estate but will support the programming and partnerships development across the wider Cliveden property group (Maidenhead and Cookham Commons, Dorneywood Garden, and Gray's Monument). Salary: 27,612 per annum Contract Duration: Permanent Working Hours: 37.5 hrs/week Working Pattern: You will be required to work some evenings and weekends throughout the year (including Bank holidays) depending on the operational demands of the site., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places