Visitor Experience Duty Manager
Southbank Centre, St Luke's, Islington
Visitor Experience Duty Manager
Salary not available. View on company website.
Southbank Centre, St Luke's, Islington
- Full time
- Permanent
- Onsite working
Posted today, 30 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 9d495f61ea4247ef9470372a5db457b0
Location ref: St Luke's, Islington
Full Job Description
This is a unique opportunity to join a team of Duty Managers whose focus is on providing a world class experience to all visitors to Southbank Centre and ensuring our busy site is safe, secure and well maintained. In this role you will reflect Southbank Centre as a friendly and welcoming destination in which to work, perform and visit, providing a pleasurable, accessible, and well organised experience for all visitors and staff., The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.,
- Lead on the delivery of world class customer service by being knowledgeable, friendly and efficient.
- Manage multiple events simultaneously across a large site e.g. concerts, outdoor events, free programming.
- In the event of an emergency, take responsibility for all public and staff, making the decision to stop events and evacuate if necessary.
- Ensure all spaces are maintained to the highest standards, reporting issues to relevant teams for action e.g. signage, furniture layout, cleanliness, toilets, bar and cafe.
- Take responsibility for ongoing performance management of team members as allocated by the senior management team. This includes formal absence management and pastoral care., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
Experience in venue management preferably in a multi-faceted arts environment or performance venue. - Demonstrable experience of leading and motivating large teams in a challenging, fast-paced audience focused environment.
- Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal License Holder.
- Committed to constantly provide best service by leading by example and able to adapt their management style to suit different situations.
- Ability to make timely decisions, identify and remove obstacles to make things happen