Visitor Experience Assistant (Museum)

Do you have a genuine passion for History, culture and providing outstanding customer service? If so, there's never been a more exciting time to join the Museum of Gloucester team! As a Visitor Experience Assistant, you will be at the heart of our dynamic cultural venue, exhibiting various exciting collection items from Gloucester's past. You will form a key part of our Visitor Experience Team, being the first face visitors and residents meet as they walk through our doors. What we need from you… As a Visitor Experience Assistant you will possess strong interpersonal skills, helping you to offer a lasting, memorable experience to all our customers from the moment they walk through our doors and to the moment they depart. You will help tell the story of Gloucester and its history through our exhibitions and engagement activities. Working as part of a team, to ensure the museum is aways kept clean and presentable for visitors. You'll have a keen eye for detail and will put this to use when helping stock our gift shop and café. You will assist with our events and hire in the Wheatstone Hall including setting up the space, helping to ensure the event runs smoothly and completing resets. You will maintain a strong awareness of health and safety procedures and will undertake duties including fire warden and first aid. Successful completion of Evac Chair Operator Training will be a condition of appointment, this will be tested early within the probation period. The Museum of Gloucester is open weekdays, weekends and Bank Holidays. The successful applicant will predominantly work Saturday day times however some flexibility may be required.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance., For all your hard work, you will receive the following:

• Flexible working pattern
• Excellent Local Government Pension Scheme (LGPS)
• Generous annual leave entitlement - 25 days annual leave rising to 30 days after 5 years continuous service (FTE)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Regular job-specific training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.