Village Manager

We are working closely with Southern Housing to assist with the appointment of a Village Manager, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Village Manager will be responsible for delivering an outstanding customer-focused housing management service across a designated patch. The role involves managing customer relationships, tenancy and leasehold services, resolving anti-social behaviour, supporting tenancy sustainment, and working collaboratively with colleagues and stakeholders to create safe, thriving communities.,

• Manage customer relationships, ensuring individual and community needs are met.
• Deliver high-quality tenancy and leasehold management services across an allocated patch.
• Let empty homes efficiently and support income maximisation through effective arrears management.
• Manage customer expectations and resolve issues promptly and professionally.
• Investigate and resolve anti-social behaviour cases and undertake appropriate case management.
• Conduct estate inspections and ensure properties remain safe, including fire safety compliance.
  
  A-Level qualifications or an equivalent professional qualification, or significant relevant experience., Proven experience working within a customer service environment.
• Experience delivering tenancy and/or leasehold management services.
• Knowledge of the legal framework relating to tenancy and leasehold management.
• Strong customer service skills with a customer-first approach.
• Experience managing customer expectations and resolving complaints effectively.