Viewings and Enquiries Co-Ordinator

Salary: Competitive + Benefits + BonusLocation: Bournemouth (Head Office)Reporting to: Senior Property Consultant, We're looking for a highly organised and customer-focused Viewings & Enquiries Co-Ordinator to join our busy Resales team. This is a fast-paced, office-based role where you'll play a key part in supporting property sales by managing viewings, handling enquiries, and delivering an exceptional customer experience.

You'll work closely with Property Consultants, House and Estate Managers, vendors, and buyers to ensure every interaction runs smoothly-helping us achieve and exceed sales targets while maximising the value of every property viewing.

What You'll Be Doing

Coordinating and booking property viewings, ensuring all parties are fully informed

Handling incoming calls and enquiries from potential buyers and sellers

Following up after viewings to gather feedback and communicating this to vendors

Matching buyers with suitable properties and suggesting alternatives where needed

Supporting Property Consultants by passing on qualified buyers ready to make offers

Managing the Resales Enquiry Mailbox and ensuring timely responses

Recording and maintaining accurate data on the sales system

Converting leads into viewings and supporting the sales pipeline

Producing notifications and updates for buyers and sellers

Assisting with training new team members and participating in ongoing training

Previous experience in estate agency, lettings, property sales, or a similar customer-focused role (desirable)

Strong administrative and organisational skills

Excellent communication and interpersonal abilities

Confident using Microsoft Office and web-based systems

Experience handling enquiries and following up leads within deadlines

Personal Attributes:

Self-motivated with the ability to work independently

A positive, "can-do" attitude and strong team spirit

Highly organised with the ability to multitask and prioritise under pressure

Customer-focused, empathetic, and professional

Confident handling sensitive or challenging conversations

Results-driven with a proactive approach

Qualifications

GCSE Maths and English (Grade C/4 or above) or equivalent

Further education (e.g. A Levels) desirable, If you're passionate about delivering excellent customer service and thrive in a fast-paced environment, we'd love to hear from you.