Veterinary Receptionist
CVS Group, Burgess Hill, West Sussex
Veterinary Receptionist
Salary not available. View on company website.
CVS Group, Burgess Hill, West Sussex
- Part time
- Permanent
- Onsite working
Posted 5 days ago, 11 Sep | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 54a4eab8047e472188664f6b22493d49
Location ref: Burgess Hill, West Sussex
Full Job Description
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus! - Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
We are a small animal practice in the heart of the Sussex countryside with a friendly welcoming team. As a team we work together to provide the best patient care possible and encourage growth and development of individuals. Our practice has had a recent refresh, and we are looking at ways to grow and develop within the local and wider community and are keen to find someone to be part of this. Practice Website Link: Ark Veterinary Centre, Burgess Hill | CVS Vets About CVS Vets: Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you. - Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Direct job link
https://www.jobs24.co.uk/job/veterinary-receptionist-127377953