Veteran Community Hub Coordinator

We are looking for a committed and organised Veteran Community Hub Coordinator to support the day-to-day running of the Hub. You will ensure services are well-coordinated and deliver high-quality support to the Armed Forces Community as part of the VALOUR programme., You will oversee daily operations and provide coordination and leadership to Navigators and volunteers, ensuring a consistent and effective service.,

• Coordinate daily Hub delivery
• Provide line management to Navigators
• Support volunteer recruitment and coordination
• Maintain high service quality
• Strengthen partnerships
• Monitor service delivery, We are looking for a compassionate and proactive Armed Forces Community Navigator to join our STAND TO service. This is a rewarding frontline role where you will act as a trusted first point of contact for veterans and their families, supporting them to access the services they need. As part of the VALOUR programme, you will contribute to a coordinated, multi-agency approach that ensures people receive the right support at the right time., You will deliver a "no wrong front door" service, providing person-centred support through triage, assessment, and onward referral. The role combines hub-based support with outreach activity across Derbyshire., Act as a first point of contact
• Carry out person-centred assessments
• Support individuals to make informed decisions
• Facilitate referrals and warm handovers
• Work with partners across the VALOUR network
• Deliver outreach sessions and events
• Maintain accurate records
  
  Experience in a frontline/community setting
• Experience coordinating staff or services
• Strong organisational skills
• Excellent communication skills
• Person-centred approach, Experience in a frontline/community role
• Ability to assess needs and prioritise
• Strong communication skills
• Confidence working with partners
• IT competency including CRM and M365
• Understanding of safeguarding
  
  Full driving licence and access to a vehicle required. Occasional evening/weekend work may be required.
What We Offer
• 25 days annual leave (pro rata) plus bank holidays
• Medicash Health Plan
• Employee Assistance Programme
• 6% employer pension contribution
• Death in Service cover