Vet Partners

York, UK We are seeking an experienced and highly organised Document Governance & Information Management Lead to undertake a business-wide review and standardisation of our documents, policies, procedures, guidance materials, templates and information resources. The colleague joining will be responsible for creating and implementing a robust document governance framework that ensures consistency, quality, compliance and ease of access across the organisation. Standards are to be established, covering; document structure, branding, tone of voice, formatting, version control, approval workflows and lifecycle management. As technology is evolving rapidly, our new recruit will also evaluate and implement AI-enabled solutions to support document review, quality assurance, standardisation and ongoing business-as-usual document management activities. While responsibility for document content remains with the business/relevant departments, our new Lead will work with these stakeholders to coordinate the regular review and maintenance of documents, policies, and procedures, to ensure documentation meets agreed standards for tone, format, branding, and presentation; Gaining appropriate business approval following any amendments before documents are published or made live., Document Review and Standardisation

• Conduct a comprehensive review of existing organisational documents, policies, procedures and information resources.
• Identify and rectify inconsistencies in formatting, branding, tone of voice, terminology and document quality.
• Develop and implement standardised document templates and style guides.
• Ensure alignment with organisational culture, values, brand guidelines and communication standards.
• Establish clear document naming conventions and document classification structures.
Document Governance
• Design and implement a formal document governance framework.
• Create document lifecycle processes covering creation, review, approval, publication, revision and archiving.
• Implement version control standards and document referencing protocols.
• Ensure all controlled documents include appropriate metadata, ownership details, review dates and document references.
• Establish processes to ensure obsolete documents are removed or archived when updated versions are published.
• Maintain a master document register and audit trail.
Information Management
• Review and optimise information architecture within the organisation's information platform.
• Improve document accessibility, searchability and user experience.
• Develop governance processes that support long-term sustainability and compliance.
• Monitor adherence to document management standards across departments.
AI and Technology Enablement
• Evaluate and implement AI-supported solutions to improve document review, quality assurance and consistency.
• Configure and maintain AI-assisted workflows for:
• Tone and language consistency.
• Template compliance.
• Branding and formatting validation.
• Document classification and tagging.
• Version control support.
• Develop practical guidance and controls to ensure responsible and effective use of AI within document management processes.
Stakeholder Engagement
• Work collaboratively with leaders and subject matter experts across the organisation.
• Provide coaching and guidance on document standards and governance requirements.
• Deliver training and support for new document management processes.
• Act as a trusted and approachable point of contact for document governance queries.
  
  This is a highly visible role requiring excellent attention to detail, strong stakeholder management skills and the ability to work independently while building effective relationships throughout the business., Proven experience in document control, document governance, information management or quality management within a medium or large organisation.
• Experience developing and implementing document control frameworks and governance processes.
• Strong understanding of version control, document lifecycle management and quality assurance principles.
• Experience managing policies, procedures and controlled documentation.
• Confident using enterprise information management platforms, document management systems and AI-enabled content governance tools.
• Excellent written English with exceptional proofreading and editing skills.
• Strong organisational and project management skills.
• Ability to work autonomously and manage competing priorities.
• Strong interpersonal and stakeholder engagement skills.
• High levels of emotional intelligence and professionalism.
Desirable Skills and Experience
• Experience implementing AI-enabled document management or content governance solutions.
• Experience with administration and information architecture.
• Experience working within controlled document environments, including document lifecycle management, version control, approval workflows and audit requirements.
• Experience supporting organisational change and process improvement initiatives.
• Relevant qualification in Information Management, Knowledge Management, Business Administration, Quality Management or a related discipline.
  
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