Vehicle Warranty Administrator

A large part or the Vehicle Warranty Administrator position involves completing warranty claims, using correct details supplied on the job card within manufacturer timescales. This includes

• Administering all agreed warranty claims and documentation
• Ensuring profitability of all warranty submissions is maximised by ensuring all correct coding and repair times claimed are correct, and raise any discrepancies with the Service Manager.
• To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
• To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner
• To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
  
  Previous experience of working the motor industry would be advantageous
• Experience within a warranty or service administration role
• A sharp eye for detail and a conscientious commitment to precision
• A customer centric approach, always striving to deliver service above customer expectations.
• Strong written and verbal communication skills
• Ability to work under pressure and to tight deadlines
  
  Hours of work: 40 hours a week Monday to Friday 8.30am to 5.00pm
Salary: £27,500 with an OTE of £33,500 (depending on experience),
• 30 days holiday per year (including Bank Holidays) that will increase with length of service plus your birthday off
• Manufacturer specific training along with inhouse training
• Contributory Pension Scheme Life Assurance
• Enhanced Maternity/Adoption and Paternity leave
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Purchase Scheme
• Vehicle Purchase Schemes and preferential parts, service and labour rates
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members of their close family who find they need financial support at times of ill-health
• Development opportunities for the Sinclair Group
• Available after suitable qualifying period.
If you are interested in joining the Aftersales Team at Audi Swansea then submit your CV with a covering letter, stating your salary expectations today.