Validation Officer

The 18 week pathway requires the NHS to measure the total period waited by each patient (from referral to treatment) and to manage each patient's journey from referral to treatment in a timely and efficient manner. Providing accurate information on how long pathways are is essential; improvements to services rely on information being reliable and being provided as close to real-time as possible, and reports to the Department of Health are produced and published so that patients can see how long they will wait at each Trust. The role of the Validation Officer is to ensure that the information, at patient level, is accurately recorded before being reported to the Department of Health by validating the information held on our electronic systems. In addition to ensure that all Specialist Surgery patients receive follow up appointments in line with the recommendations of the clinical team. The post holder is required to check the records of any patient on the system who has not been marked as discharged, but that doesn't have a follow up appointment booked. Close liaison with colleagues to ensure that appropriate appointments are booked in a timely manner.,

• To assist the Directorate in ensuring RTT (referral to treatment) data reported to the Department of Health for the Trust is accurate.
• To provide an effective, elective care support service for the Trust across 4 sites, incorporating 18 week referral to treatment.
• To support the work of the Patient Pathway Manager, the broad objective is to improve the efficiency of patient care.
• To ensure that no patient is 'lost to follow up' and that all patients receive the follow up care they require in a timely manner., To liaise with Deputy/Operational Service Managers, Elective Access Managers, Elective Access Teams, Information Team, Patient Contact Centre, Outpatient Reception, Nursing staff, Ward Staff, medical secretaries and clinicians to ensure that elective access standards are being actively monitored and managed, and that elective access pathways run as smoothly as possible.
• To use Trust computer systems and Millennium to ensure patients are discharged on correct RTT status
• Use patient notes, existing databases, Cerner Millennium, and CRIS to formulate patient pathway data on individual patients
• To source, collect and validate accurate RTT data in accordance with agreed practices and standards
• Support Waiting List & Outpatient Booking teams within the Directorate to ensure that the information entered onto Millennium is of the highest quality and validity
• To input the collected data into Cerner Millennium or other Trust databases in a timely and accurate manner
• To liaise with clinicians, nursing staff and other staff as appropriate in order to achieve collection of accurate data
• To act as the fine fail safe for patients coming through the department to ensure their data and onward appointments are correct.
• To ensure that patients discharged on the electronic system have been done so correctly so as not to miss anyone to follow up
• To respond to service demands by supporting the validating of data.
• To participate in planned training events and to attend all mandatory training sessions as requested
• To attend relevant meetings and represent the RTT/validation team department as requested and ensure that all relevant information arising from such meetings is accurately communicated.
• To act as a mentor and provide on job training for new staff as required
• To support the monitoring of the 18 week RTT target
• To record accurately the reasons for patient breaches
• To collect additional data on an adhoc basis as required
• To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported.
• To ensure that secure systems are in place for the storage of all resources, including computerised information.
• To develop and maintain effective working relationships with other staff in the department and the Trust ensuring that a professional and seamless service is provided. In particular this will require liaison with other heads of Departments, Clinical Directors, Consultants, Managers and Administrative staff
• Participate in auditing the waiting list in line with the Elective Access Policy and RTT rules
• Ensure the OUH Trust policies are adhered to at all times, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  
  Administration experience
• Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
• Competence in use of various computer software packages
• Previous experience within a Waiting list role or Elective Access role
Desirable criteria
• Medical Terminology
• EPR trained (Training available), Proven experience within an administrative role
• Experience of working with the general public
• Evidence of a positive approach to working in complex environments
• Experience of setting and maintaining work standards
• Ability to provide a range of options to deal with complex working situations
• Methodical, conscientious & reliable
• Knowledge of RTT 18 week pathways
Desirable criteria
• Previous NHS experience
• Evidence of team working, Familiarity with NHS performance targets
• Strong Computer Skills
• Competent e-mail user
• Experience of dealing with tight deadlines and targets
• Highly organised and have the ability to coordinate and prioritise own workload
• Have and promote a professional working attitude
• Ability to work as part of a team, Excellent interpersonal and communication skills
• Excellent telephone manner
• Able to demonstrate initiative and deal with sensitive information.
• Ability to cope effectively under pressure
• Accurate attention to detail
• Experience of dealing with stressed/upset individuals in an empathetic manner
• Ability to adapt to rapidly changing demands and expectations
• abil
Desirable criteria
• Evidence of interacting with a wide range of people
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.