Vaccine Support Officer

The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross-divisional service supporting the post-exposuretreatment of serious infections. RIgS staff comprise a multi-disciplinary team of nurses, a business manager and administrative support; they are hosted inImmunisation under a consultant virologist. Expert guidance and medical support is provided by consultants from each of the divisions responsible for theirspecific topic area. Immunoglobulins and anti-toxins are rare products that are centrally procured by UKHSA from a range of manufacturers. Stock is heldcentrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country. The RIgS telephone lines are verybusy with over 4000 calls annually.Main duties of the job Provide a call answering service for the RIgS telephone line, speaking with medical professionals and accurately taking and recording information on CIMS. Aswell as triaging calls the post holder will need to upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti toxins.The post holder will need to liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specifiedaddresses and within appropriate timescales. Emergency orders also need to be processed in a timely manner. RIgS is also contactable via email so the postholder will need to manage multiple inboxes. In addition to the mailboxes the post holder will provide administrational support for the service by runningdaily/weekly and monthly reports. In addition the post holder will:

• Triage request for Pre-Exposure vaccine requests and process as appropriate.
• Update the UKHSA Duty doctor pack as appropriate.
• Assist with the development of request forms.
• Input accurate recording of patient test results on related CIMS enquiry.
• Provide support in the event of a product recall to ensure all requested information is available in a timely manner.
  
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