UX / UI Designer

Overview

Do you want to be part of the evolving Digital landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our Digital team as a UX/UI Designer! When you join Fenwick, you'll receive:

• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• 33 days annual leave (inclusive of 8 bank holidays)
• 'Perks
  • ' - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
• WeCare - 24/7 GP, wellbeing advice & support service.
• Cycle to Work scheme.
• Hybrid Working (Typically Thursday and Friday working from home).

About the role

We're looking for a talented UX/UI Designer to join the Fenwick Digital team and help shape the future of our online customer experience. In this hands-on role, you'll be at the forefront of elevating site journeys across web and mobile, ensuring every interaction feels as premium, intuitive, and curated as our in-store experience.

You'll analyse customer journeys, identify opportunities for improvement, and design seamless, visually engaging interfaces that enhance usability, drive engagement, and boost conversion. Working collaboratively with teams across Trading, Content, Marketing, and Development, you'll turn insights into wireframes, prototypes, and final UI designs, bringing ideas to life that delight customers and deliver measurable results. You'll apply best practices in eCommerce UX - optimising navigation, product discovery, and checkout flows - while maintaining consistency through our evolving design system. Your designs will not only look beautiful but also perform flawlessly across devices, contributing to a smooth and engaging shopping experience. You'll bring creativity, curiosity, and a passion for user-centred design, thriving in a fast-paced, collaborative environment. A proactive and enthusiastic approach is key - you'll enjoy taking ownership of design tasks, communicating ideas clearly, and working across multiple product categories.

If you're eager to make a tangible impact on Fenwick's digital performance and be part of a team redefining modern luxury retail online, we'd love to hear from you.

What we are looking for in a candidate

• Enjoy collaborating with multiple stakeholders in a fast paced environment
• Proactive and enthusiastic designer with a passion for creating user centric designs
• Experience working with Figma is advantageous
• Comfortable working across multiple products categories
• Ability to work independently on design tasks
• Good communication skills
• Eager to contribute to digital performance

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our 'Quiet No More' campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!