UX Researcher

Your team: The Product Design team at The Times is a dedicated group of around twelve professionals working across reading experiences, subscriber journeys, and daily newsroom tools. We operate close to the newsroom, collaborating directly with editorial, product, engineering, and data teams to design trusted digital experiences for millions of readers. Your role: We are looking for a hands-on UX Researcher to support the work behind everything we build on the customer side of The Times: subscription journeys, retention, commercial moments, and the verticals readers stay for after the news. You will be the second researcher in the team, partnering with our senior researcher who covers the content tribe. Together you run the research practice. You will focus on customer: running your own studies end to end, synthesising what you learn, and making sure it changes what gets built. This is a hands-on role for a confident mid-level researcher. You will own your work and your stakeholders. You will have a senior researcher alongside you for the harder calls, the bigger studies, and the conversations about how the practice grows. Please apply with your CV and Portfolio Link. Day to day you will:

• Own customer research from conception to decision-making, including methodology selection, recruitment, moderation, and synthesis.
• Execute a balance of generative discovery for new opportunities and evaluative testing for features nearing launch.
• Run continuous discovery loops with subscribers to establish research as an ongoing, fast-paced habit within the product team.
• Partner with the senior researcher to share methods, align participant panels, and scale the reach of the research practice.
• Interrogate user behavior tools like ContentSquare and data dashboards to challenge assumptions and ask analytical questions.
• Lift research literacy across the department by guiding designers and product managers through their own lightweight studies and discussion guides.
  
  Experience delivering full-stack UX research on shipped digital products, showcasing both generative and evaluative methodologies.
• Deep qualitative depth in conducting user interviews, diary studies, and usability testing with an ability to navigate complex conversations.
• Familiarity with continuous discovery frameworks to support fast-paced, iterative product development loops.
• Analytical comfort with quantitative data, giving you the ability to interpret user dashboards and design reliable surveys.
• Strong synthesis skills to transform complex user feedback into clear, actionable recommendations that guide product managers and designers.
• Fluency using AI tools within research workflows for transcription or analysis, paired with the critical eye to spot inaccuracies or ethical risks.
• Genuine care for journalism and a passion for understanding why human audiences choose to engage with and support our titles.
  
  News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. Driven by passion, guided by principles and acting with purpose, we exist to promote a fair society, freedom of speech and a little bit of fun. Rethinking continually the business of storytelling, we represent, reflect and reach the nation, telling the stories that matter.
At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. This approach fosters collaboration, innovation, and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information. We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy. At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African & Caribbean Network, Parents and Carers, and LGBTQ+ group News Is Out, and the Apprentice Society.

Some of our benefits include:
• Private medical insurance including coverage for pre-existing conditions
• Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes
• 'Bikes for Work' and 'Electric Car' scheme
• Up to 60% discount on Harper Collins books
• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
• Access to wellbeing benefits such as EAP, physio/massage and counselling
• A generous pension scheme with employer contributions of up to 5%
• Wide range of training available, plus full LinkedIn Learning access
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year