User Researcher

As a User Researcher, you will help to shape and deliver exceptional products and services. You will carry out a range of UR tasks day to day, including conducting user interviews with residents and conducting field observations. Your work will contribute to creating more user-centred products and services. This role is hybrid and onsite attendance is subject to service needs. What We Are About We aim to create great public services that are accessible, inclusive and easy to use. This requires us to be brave in our approach and challenge the status quo. We share learning and encourage creativity to innovate new solutions. Who You Are We are looking for someone who truly cares about people and their experiences, is passionate about user-centred design, and thrives on tackling complex challenges. You'll be naturally curious, analytically minded, and empathetic. You need to listen deeply, explore patterns and themes, and use insight to shape better services. The ideal candidate will have experience with user centre design, research or analysis. Why Join Us?

• Lead digital products that directly improve services for residents and communities.
• Work with talented multidisciplinary teams across design, data and technology.
• Influence organisational transformation through modern digital practices.
• Help shape the future of digital service delivery in local government.
• Be part of a culture focused on innovation, collaboration and continuous learning.
• Mentor and grow the next generation of digital professionals.
• Contribute to building accessible, inclusive and user-centred public services.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.