User Researcher

Location: Birmingham, Manchester or Nottingham (The role will be based in one of the listed locations; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)

As a User Researcher, you will plan and conduct user research across a range of projects, using methods such as interviews, focus groups, roundtables and usability testing

You will engage with a diverse range of users across the arts and culture sector, including individuals, organisations and underrepresented communities. You will design inclusive and accessible research approaches, ensuring participation from people with different backgrounds and access needs.

Working closely with service designers, product managers and delivery teams, you will help define research questions, analyse findings and translate evidence into actionable recommendations. You will evaluate user journeys and experiences, identifying opportunities to improve services and remove barriers for users.

You will advocate for user-centred design across the organisation, communicate insights through compelling reports and presentations, and contribute to developing research capability and good practice. The role also includes managing research logistics and working with external suppliers where required., If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here

We participate in the 'Offer an Interview' scheme which means that we offer an interview to any disabled candidates who meet the essential criteria for the role they're applying to, subject to the volume of applications received. Disabled candidates, those living with a long-term condition and/ or neurodivergent candidates may be eligible for this scheme. The scheme uses the definition of disability from the Equality Act 2010 to determine eligibility. More information is included in the application guidance.

You will have experience planning and conducting user research using a range of qualitative research methods, alongside a strong ability to analyse and synthesise findings into clear, evidence-based insights.

You will be skilled at engaging diverse audiences and designing inclusive research approaches that ensure a broad range of voices are represented. You will have experience working collaboratively in multidisciplinary teams and be confident communicating findings to stakeholders at all levels.

You will understand user-centred design principles and be comfortable working across multiple projects in a structured and organised way.

Experience of public sector services, the arts and culture sector, or Government Digital Service (GDS) approaches would be beneficial.

You are curious, empathetic and motivated by improving services through evidence and insight.

Contract: Fixed term until 30 June 2028, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)

Salary: £38,689 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.