Used Vehicle Remarketing Agent

As a Used Vehicle Remarketing (UVR) Agent, you will play a crucial role in our vehicle lifecycle and financial recovery processes. In this dynamic role, you will oversee the journey of returned vehicles-including lease hand-backs, voluntary terminations, and repossessions-coordinating their transport to contracted auction houses to maximize sale proceeds and minimize company losses. Alongside managing vehicle logistics, you will provide critical, high-quality phone support across our Customer Support teams, handling both inbound and outbound inquiries from customers and dealerships. This position offers an excellent opportunity to combine strong administrative coordination with impactful customer service in a supportive, fast-paced environment., Excess Charges AdministrationAccount Termination: Administer Vehicle Collection Reports for Options hand backs, terminate accounts in the receivable systems, and liaise with dealers and customer as required. Charge Calculation: Calculate and input excess wear-and-tear costs and excess mileage charges into the receivable system, following approved processes. Cross-Functional Support: Support and collaborate with internal departments regarding the hand back process managing customer queries to maintain high customer service standards. Queue Management: Monitor the Excess Charges Debt Manager (DM) work queue daily and contact customers directly to collect the payment of outstanding charges. Sales AdministrationInventory Reporting: Complete daily inventory reports to support regular and ad-hoc departmental reporting. Logistics & Coordination: Manage the collection of all vehicle returns by external suppliers. Direct each vehicle to its optimal destination based on geography and
guidance from UVR Remarketing Specialist. Documentation Management: Control and order replacement V5 registration documents and secure detailed vehicle service histories to maximize resale value. Sales Preparation: Prepare all necessary documentation for the sales process, including vehicle appraisals, reserve setting & removal of financial interest whilst liaising closely with UVR Remarketing Specialist. Financial Data Entry: Input transport and refurbishment costs into the receivable system, ensuring correct approval levels are met for every refurbishment authorised. Sales Reconciliation: Input sales data into the receivable system and resolve both pre-sale and post-sale queries, including reconciling sold vehicles against payments received. Track receipt of sales proceeds to ensure they are received within objective. Controls & ComplianceStock Audits: Generate reports to enable UVR Field Staff to conduct physical vehicle stock checks and assist in resolving any identified
discrepancies. Exceptions Handling: Facilitate appropriate approvals for vehicle reserves that fall outside the standard Reserve Setting Approval guidelines.

Person Specification:Essential CriteriaAdministrative Excellence: Highly organized administrative skills with a proven track record of self-checking work to maintain a high level of accuracy. Drive for Results: Self-motivated individual with a strong drive for results and the ability to manage multiple competing priorities and customer demands. Detail-Oriented: Excellent attention to detail, able to process large amounts of data accurately. Communication & Relationship Building: Strong written and verbal communication skills, with the ability to interact professionally with both internal and external stakeholders. Adaptability: Highly flexible approach with the ability to prioritize tasks based on changing departmental needs and acquire new skills quickly. Desirable CriteriaRelevant Experience: Previous experience working within an MBC customer facing department. System Familiarity: Familiarity with key internal systems such as Debt Manager, Pinnacle, Alfa, Salesforce and LA. IT
Literacy: Competence in the administration, creation, and maintenance of Excel spreadsheets. Additional InformationFor further information or an informal discussion about this role, please contact Danny Cook, Specialist Support Manager Further InformationThis is a UK position and applications will only be accepted from current UK permanent employees (FCE employees only). The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.This is a full-time role, however we are keen to encourage applications from applicants who work flexibly including job-share applicants, who would like to work with another job-share applicant to do this role (even if you currently do not have a job-share partner). The Job Share Connect tool allows you to create your
profile and then find a job share match.This position is based in the Manchester Business Centre, and it is expected the successful candidate will be able to attend the Manchester Business Centre for typically 3 days a week increasing to 4 days in the future and remain flexible on the days they are required to attend the office according to business requirements.