Urgent and Emergency Care Clinician - Clinical Delivery - (UECC)

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year. Further development will be offered once you have completed yourinitialtraining followedby a period ofskillconsolidation. Once this period of consolidation is complete, the post holder willberequiredtodevelopadditionalskills to meet the needs of the service. Theseadditionalskills will includeprovidingclinical advice to both clinical andnon-clinicalcolleagues,supporting staff who are returning to practice or are new and require mentorship as well as otherspecialist skills such as managing the clinical queue andreferring calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS.It is a requirement of the role that theseadditionalskillsarecompletedin a timely mannerto ensure thatpatientsgetaccess tothe right care, at the right time, in the right place; every time. The post holder will work within our Integrated Contact Centres (ICC) based across theNorth West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards. We have a number ofsupport sessions planned to enable prospective applicants to ask any questions they may haveregardingthe role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team willforwardthe Teams link onto you. https://forms.office.com/e/3B43EFCECh Training for this role is on afull-timebasis andlasts between6and8weeks. Theclassroom element of the training is Monday to Friday 08:00-16:00for2weeks, with mentorship taking place working shiftswith experienced staff taking live calls.Candidates must ensure that they are able to commit to this trainingIN FULL, as no annual leavecan be taken whilst in training. Training courses are currently plannedthroughout2025at venues across theNorth West. Specific dates will be discussed with successful candidates once any offer of employment is made.

Nurses and Paramedics, are you ready to make your next career move away from a hospital or community setting?Maybe youare looking for something less physically demanding, but still want a challenge and to learn new skills or to use your existing skills and experience in a new way? What we are looking for:

• Post registration clinical experience in a face to face,primary or acute care setting, emergency department or pre-hospital role.
• Triage experience
• Excellent leadership and mentoring skills to support staff.
• Resilient, highlymotivatedand passionate about deliveringoutstandingpatient care.
• An ability to adapt to a new and challenging setting.
• Basic computer skills.