Urgent Care Receptionist

We are seeking a proactive, organised and compassionate Urgent Care Receptionist to join our busy treatment centre team. This role is central to ensuring patients receive a smooth, safe and supportive experience from the moment they arrive to the point they leave. You will work closely with clinical colleagues and our central team in Truro to maintain high standards of care, efficiency and service.,

• Patient Welcome & Registration Provide a warm, professional welcome to all patients, ensuring accurate registration and completion of required documentation.
• Preparation of Treatment Centres Set up treatment areas ahead of clinical sessions, ensuring equipment, materials and the environment are ready for safe patient care.
• Post Assessment Support Assist patients following their clinical assessment, offering clear information, reassurance and direction as needed.
• Non Clinical Care Navigation Guide patients through the next steps of their care pathway, helping them understand processes, appointments and follow up requirements.
• Liaison with Central Team (Truro) Communicate effectively with the central administration team to coordinate bookings, resolve queries and ensure smooth operational flow.
• Medication Stock Management Monitor, record and replenish non controlled medication stocks in line with organisational procedures.
• Environment Cleanliness Maintain high standards of cleanliness in reception and patient areas, supporting infection prevention and control requirements.
• Premises Security Ensure the safety and security of the building, including opening/closing procedures, visitor management and reporting any concerns promptly.
  
  Were looking for someone who is:
• Organised and detail focused
• Calm under pressure
• Compassionate and patient centred
• A confident communicator
• Able to work independently and as part of a team
Experience in a healthcare or customer facing environment is desirable but not essential, full training will be provided.

Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we deliver several NHS contracts, including


• Access to NHS Pension Scheme.
• Competitive annual leave with buy/sell options.
• Competitive sickness, maternity and paternity provisions.
• Employee benefits programme via Vivup.
• Access to training and professional development through the Cornwall Primary Care Training Hub.