Urgent Care Co-Ordinator - Call Centre
Primary Care 24, Wavertree, Liverpool
Urgent Care Co-Ordinator - Call Centre
Salary not available. View on company website.
Primary Care 24, Wavertree, Liverpool
- Part time
- Permanent
- Onsite working
Posted 6 days ago, 24 Sep | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: d24139d4bccb45c9a6b665e2ae55b014
Location ref: Wavertree, Liverpool
Full Job Description
Do you have great communication & call handling experience? Primary Care 24 (PC24) are looking for Urgent Care Coordinators who will join a busy Urgent Care Contact Centre, where you will handle the calls into the service.
Salary: £13.04 per hourDepartment: Urgent Care Call CentreLocation: Wavertree Technology Park head office OnsiteShifts: 24/7 Operational call centre, Shift patterns available are 8am-1pm, 1pm-6pm,6pm11pm& 11pm -8 amContract: Bank
What will you be doing
Manage calls into the service following relevant procedures ensuring all calls are answered within set timeframes.
Manage patient flow ensuring patients are seen in the correct capacity according to clinical need.
Handle incidents, complaints, compliments and safeguarding and escalate where necessary.
Ensure handovers are robust at the end of each shift, with any vital updates communicated.
Have knowledge of all policies and procedures ensuring they are put into action on each shift.
Liaise with drivers arranging home visits. Contact patients to arrange face to face appointments.
Report any urgent cases and any clinical or operational issues to relevant operation teams and clinical teams.
Excellent communication skills both verbal and written
Computer literate and competent using IT systems
Previous call centre/telephone answering experience
Great customer service experience
Experience of working in a healthcare environment is desired
Time management and priority management experience
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
£13.04 per hour Bank agreement, where you can bid for the shifts available that suit you.