Underwriter (Motor Finance)

Reporting to the Underwriting Team Leaders and Underwriting Manager, the Underwriter will be accountable for the achievement of short, medium and long-term plans to ensure that lending activities meet customer needs & regulatory requirements and individual conduct rules, as well as achievement of the agreed business KPI metrics. They will accurately assess and manage all lending opportunities to effectively decide in line with company policies and procedures, ensuring we deliver robust affordability, sustainability, credit worthiness and positive customer outcomes. Your Impact: Building a sustainable tomorrow As an Underwriter (Motor Finance) at Tandem your focus will be on:

• Ensuring SLA's are met and when possible, exceeded for our intermediaries and customers
• Excellent understanding of our Credit policies, lending rules and appetite
• Sound Commercial understanding
• Good understanding of the FCA rulebook and ability to demonstrate the desired outcomes
• Ensuring our Fair and Green outcomes are upheld and championed
• Ownership of individual performance and personal development.
• Represent the department and positively contribute to relevant committee meetings/projects groups.
• Maintain good level of knowledge of the relevant industry sector.
• Accountability for individual performance and contribution to achieve KPI's set by the business.
• Ownership of individual performance and personal development
• Ensure all information for customers and creditors is correct prior to loan pay-out.
• Processing loan pay-out and handling return of funds
• Handling dealer and broker queries over telephone and email
  
  Experience in a similar role within a financial services lending environment.
• Excellent attention to detail and a desire to provide excellent customer service.
• Ability to self-motivate and use own initiative to achieve individual target
• Strong computer literacy including working experience on Microsoft Office
• Some call centre or telephony support experience
• Good document validation skills
It would be great, but not essential if you have:
• Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
• Ability to positively contribute to a team.
• Excellent written and oral communication skills.
• Good questioning techniques.
• Good investigative skills.
  
  Shaping the future of sustainable digital banking
Launched in 2014 as one of the UK's original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK. People join Tandem because they want to shape something meaningful. Here, you'll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We're big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together. Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 - a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers' Gold Standard based on customer and employee feedback and is a Certified Great Place to Work®. Tandem is growing fast and helping to shape the future of sustainable banking. Your team: Collaborators in change Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

Salary: up to £28,000 and up to 20% bonus and benefits Location: Hybrid work from our Cardiff offices (Wednesdays and Thursdays in office), during the initial training period you may need to be in the office slightly more often. After your initial training period, you'll be added to the below rota pattern, which includes weekend work and the option to work bank holidays Working Pattern: 36.25 hours per week, main shift 09.00-17.00, one week in four you will work 10.00-18.00 Weekend Work: You will need to work one weekend in four, with a lieu day for the Saturday the week before and a lieu day for the Sunday the week after. These are all rota'd out so you'll have plenty of notice for what your shift pattern will look like Bank Holidays: this team have the option to work bank holidays (apart from Christmas Day, Boxing Day and Easter Sunday), you will be paid overtime for any bank holidays worked, At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer:
• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution, 4% employee contributions matched with 4% Tandem contribution (Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets
Please note, some benefits are subject to eligibility criteria, such as passing your probation. Our Green Deal: Your Impact Amplified A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:
• Volunteer 14.25 hours a year for charity > receive a half day on a Friday
• Take part in a fundraising event > Tandem will match up to £200 a year
• Have renewable energy at home > receive an additional 1-day annual leave
• Drive an electric car > receive £500 towards a home charger
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet