The Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operations of all workspace, experience and operational activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's outsourcing objectives, consistency and risk management. The market lead has accountability for delivering on the regional financial P&L and its management within the IFM business. What your day-to-day will look like: Leadership

• Establish the vision and strategy of the account plans and ensure the client receives exceptional delivery
• Understand the client's key business drivers, and focus the team to ensure those priorities are aligned with
JLL's Deliverables
• Ensure the account team is high performing and delivery is driven by global platforms and consistency
• Hire, attract and retain a team of top talented employees; Improve team performance through regular coaching and feedback; provide recognition
Client/Stakeholder Management
• Manage relationship with key Client stakeholders and the organisation's counterparts in RES management to ensure net promoter results from the KPI RES satisfaction survey.
• Serves as point of contact for JLL service delivery and escalation point to regional management
• Accountable for the service delivery to meet contractual obligations of JLL
• Develop and implement business plans which meets the Client's outsourcing and JLL's objectives for the account
• Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services
• Maintaining the Governance and reporting rhythm of the account.
Finance Management / Cost Control / Profitability
• Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets
• Meet the agreed growth targets for the account
• Identify opportunities to cross-sell services
Functional Responsibilities
• Bring strategic concepts to life in tangible, effective programs that demonstrate thought leadership and operational relevance
• Responsible for direct management of all resources involved in the delivery of services, e.g. recruitment, performance assessment, etc.
• Actively manage the professional development of all direct reports
• Prepare and implement a Succession Plan for the market
• Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• In conjunction with the regional client representative, implement standard operating procedures and processes for the account
• Develop, implement and manage all regional initiatives and programs for the account
• Drive client specific initiatives such as, benchmarking and best practices
• Source, transfer and implement best practices to the account
• Prepare account reporting, driving consistency in each country
Contract Management
• Ensure adherence to the contract
• Responsible for the achievement of Account Key Performance Indicators (KPI's), service levels and other measures as contracted
• Implement and manage the change control process
• Manage the governance process for the account
• Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and safety guidelines.
• Proactively involved in ensuring that services are reviewed, and refinements made to enhance these services.
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Ensure all Vendor KPI's are upheld
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.