Twinsite Store Manager - Opticians (Croydon)

Twinsite Store Manager - Opticians (Croydon)

2026-06-03T00:00:00

• Croydon


• Greater London


• UK


• CR0 1


• Any


• Apply4U


• 2026-09-01T09:07:35.093


• 0


• 0

Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring out the best in a team? We have two stores and one opportunity for you to step into a Twinsite Store Manager role with Boots Opticians, leading our Croydon Whitgift and London Road locations. You'll bring clarity, energy and expertise to both sites, delivering exceptional customer care every day.

These are busy community stores with a loyal customer base and long-standing teams who genuinely care about what they do. There's a great foundation in place-your role will be to bring both sites together, create consistency, and shape an experience that keeps customers coming back.

Boots Opticians is always evolving, with new brands and services such as our Optomap eye scan being introduced all the time. You'll play a key role in bringing these to life in your stores-making sure they feel relevant and meaningful for your customers.

What you'll be doing

• Lead and inspire your teams to deliver exceptional service


• Drive sales and performance, balancing customer care with commercial goals


• Bring both store teams together to create one aligned, positive culture


• Support the delivery of services such as Optomap eye scans, offering clear and trusted advice


• Champion the Boots brand and make your stores stand out


• Get to know your people-what motivates them and where they need support


• Coach and develop your team, building confidence, skills and experience


• Use data and insight to identify opportunities and improve performance


• Create store environments your teams are proud of and customers want to return to

What you'll need to have (our must-haves)

• Retail store management experience


• Strong customer service skills and a genuine passion for customer care


• Experience driving performance and implementing strategy in-store


• A calm, flexible approach with the confidence to adapt at pace


• A collaborative style, with the ability to build strong team culture and local relationships


• A passion for learning- you'll complete our Step into Optics programme within your first 3 months

It would be great if you also have

• Confidence using digital tools, systems and performance insight


• Experience leading larger teams or multiple locations


• Optical or clinical experience

Rewards designed for you

• Boots Retirement Savings Plan


• Discretionary annual bonus


• Generous employee discounts


• Enhanced maternity, paternity and adoption leave pay and a gift card for anyone expecting or adopting a child


• Flexible benefits scheme-including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more


• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

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#s1-Gen

Retail store management experience
Strong customer service skills and a genuine passion for customer care
Experience driving performance and implementing strategy in-store
A calm, flexible approach with the confidence to adapt at pace
A collaborative style, with the ability to build strong team culture and local relationships
A passion for learning- you'll complete our Step into Optics programme within your first 3 months

It would be great if you also have

Confidence using digital tools, systems and performance insight
Experience leading larger teams or multiple locations
Optical or clinical experience

Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring out the best in a team? We have two stores and one opportunity for you to step into a Twinsite Store Manager role with Boots Opticians, leading our Croydon Whitgift and London Road locations. You'll bring clarity, energy and expertise to both sites, delivering exceptional customer care every day.
These are busy community stores with a loyal customer base and long-standing teams who genuinely care about what they do. There's a great foundation in place-your role will be to bring both sites together, create consistency, and shape an experience that keeps customers coming back.
Boots Opticians is always evolving, with new brands and services such as our Optomap eye scan being introduced all the time. You'll play a key role in bringing these to life in your stores-making sure they feel relevant and meaningful for your customers.
What you'll be doing

Lead and inspire your teams to deliver exceptional service
Drive sales and performance, balancing customer care with commercial goals
Bring both store teams together to create one aligned, positive culture
Support the delivery of services such as Optomap eye scans, offering clear and trusted advice
Champion the Boots brand and make your stores stand out
Get to know your people-what motivates them and where they need support
Coach and develop your team, building confidence, skills and experience
Use data and insight to identify opportunities and improve performance
Create store environments your teams are proud of and customers want to return to

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity, paternity and adoption leave pay and a gift card for anyone expecting or adopting a child
Flexible benefits scheme-including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

#J-18808-Ljbffr