Trust IT Technician

The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. This is a filed-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust's move towards a standardised, cloud-first environment. Strategic Purpose Aligned to MLP's direction, the role will: · Provide consistent, high-quality IT support across all schools · Support the transition to a centralised helpdesk and service model · Contribute to standardisation of devices, systems and processes · Improve staff experience and reduce disruption to teaching Key Responsibilities IT Support & Service Delivery · Act as the first point of contact for IT support across schools · Log, manage and resolve tickets through the Trust helpdesk system · Provide support for: o Login and access issues o Devices (Laptops, Desktops, iPads) o Classroom technology (screens, AV, printers) o Basic network connectivity · Ensure issues are resolved: o Promptly o Professionally o With minimal disruption to teaching Onsite Multi-Site Support · Provide regular onsite support across all schools · Travel between sites as required · Build strong relationships with: o Teachers o Office Staff o School Leadership · Maintain a visible and approachable IT presence Device & User Management · Support device deployment and lifecycle management · Assist with user account administration via: o Microsoft Entra ID · Support device configuration and management using: o Microsoft Intune · Maintain accurate IT Asset records Technical Support & Maintenance · Troubleshoot hardware, software and basic network issues · Carry out routine maintenance and checks · Ensure classrooms and staff devices are ready for use · Escalate complex issues to the IT Systems Manager Installations & Projects · Assist with: o Device rollouts o Classroom technology setups o Basic Infrastructure changes · Support IT projects under guidance from senior staff Customer Service & Communication · Provide a friendly, professional and customer focused service · Communicate clearly with non-technical users · Manage expectations around resolution times Security, Safeguarding & Compliance · Follow Trust IT policies and procedures · Support data protection and GDPR compliance · Maintain awareness of cybersecurity best practices · Contribute to safeguarding through appropriate use of IT systems

Essential: · GCSE (or equivalent) in English and Maths Desirable: IT qualifications (Level 2/3 or equivalent) Experience Essential: · Experience in a customer-facing IT support role (or similar) · Experience supporting Windows devices and common applications Desirable · Experience working in a school or education environment · Experience using helpdesk systems Technical Knowledge & Skills · Basic understanding of: o Windows operating systems o Microsoft 365 applications o Computer hardware and peripherals · Basic knowledge of: o Networking concepts o Device setup and deployment · Ability to: o Troubleshoot common IT issues o Follow processes and procedures Professional Skills · Excellent communication skills with non-technical users · Strong customer service focus · Ability to prioritise workload effectively · Calm and professional approach under pressure Personal Attributes · Positive, "can-do" attitude · Reliable and organised · Willingness to learn and develop · Team player with flexible approach · Passion for IT and supporting users Other Requirements · Full UK driving licence · Willingness to travel between Trust schools, Successful candidates will be subject to an Enhanced Disclosure and Barring Service check and further social media checks.

Our multi-academy trust is dedicated to providing exceptional educational opportunities for young people, fostering inclusive learning environments, and nurturing a strong sense of community. With three schools under our care-Barnhill High School, Belmore Primary, and William Byrd Primary-our mission is to ensure every child has access to outstanding facilities that inspire success.

• The opportunity to make a significant impact across multiple schools.
• A supportive and collaborative working environment.
• Professional development opportunities to help you grow and succeed in your role.
• Competitive salary and benefits package.