Trust IT Engineer

We are seeking to appoint a Trust I.T Engineer to add to our current IT support team. The successful candidate will be based at Willows Primary Academy and will provide support across other Trust academies. The Trust IT Engineer must have the necessary skills, experience, and strategic insight to proactively support and advance the Trust's IT strategy. They will provide expert guidance while shaping a clear vision for future development, ensuring all initiatives reflect the Trust's values and ethos and are fully supported by stakeholders. The post-holder will play a key role in supporting high-quality IT services at a school level while contributing to the trust's wider strategic objectives. The main objectives of the role are:

• To support strategic projects and increased technical workload following transition to a new Microsoft tenancy.
• To support the Trust IT Team in delivering a fully operational IT network that underpins teaching, learning, and pastoral care across the trust.
• To provide first and second line user support through the helpdesk, including face to face, remote assistance and incident diagnosis.
• To assist staff and students with hardware and software issues to maximise the effective use of IT systems.
• To install, maintain, and upgrade devices and software to ensure reliable access to IT across the site.
• To support and maintain trust-wide platforms including Microsoft 365, InTune, and Entra ID.
• To manage local IT systems in line with trust policies and data protection requirements.
• To work independently when required, particularly during periods while escalating issues appropriately.
• To contribute to trust-wide projects in areas of personal expertise and support the development of the trust's 'One Network' model.
  
  Future Generation Trust is a highly successful and forward-facing organisation delivering positive educational experiences across our increasing number of primary academies in Staffordshire. As a specialist primary trust, we have developed a powerful collaborative culture which is at the heart of our unique identity and drives our relentless improvement strategies.