Trust Car Parking Clerical Officer

We are looking for a dedicated and dynamic Car Parking Clerical Officer to join our team and play a crucial role in delivering exceptional services across our two main hospitals. As a key player in ensuring the highest standards of service is provide to our patients, visitors and staff, you will support the Carparking Supervisor and Security Assurance Manager in resources, and daily operations within our Resilience Team. We are seeking a candidate with excellent organisational and communication skills, they will be responsible for keeping the staff parking system fully up to date. Updating of the car parking data base as and when we have changes to the system and content i.e. car changes as well as staff turn over details. Additionally, the post holder will support the Security Car Parking Management team in relation to all duties under their remit. This will include a number of appropriate actions relating to the smooth operations of Security and Parking on our sites. This position will offer an excellent opportunity for an individual who is seeking a role within an organisation where no two days are the same. You will also need excellent organizational skills, with the ability to manage tasks effectively and make decisions that enhance the overall performance of the department. If you are passionate about maintaining the highest standards and thrive in a fast-paced, rewarding environment, we would love to hear from you!Main duties of the job Maintain a professional approach at all times in line with the Trust values. Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business Uphold the privacy and dignity of the client group and respect equality at all times. Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholders Liaise with all levels of staff in a professional and respectful manner to maintain effective communication to maintain client flow and meet relevant targets. Assist with reports to ensure that archived records, both paper and electronic, are regularly reviewed and confidentially destroyed at the appropriate time. Assist with the management of training documentation and update records to ensure all data is relevant and up to date. Assist and provided any reports that need to be produced on an ad-Hoc and monthly basis. Participate in and undertake audits as required by Line manager. Ensure all communications internal and external contribute to a positive, caring and helpful image of Lancashire teaching Hospitals Trusts and are of the highest possible standard. Undertake training as appropriate in line with the role and its associated developments. Process and manage complaints in relation to carparking including PCNs.Working for our organisation We have nearly 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of., Please see full Job descriptions, however some of the responsibilities include:

• Maintain a professional approach at all times in line with the Trust values.
• Uphold the Trust's values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the role, maintaining the staff and public confidence
• Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
• Uphold the privacy and dignity of the client group and respect equality at all times.
• Liaise with all levels of staff in a professional and respectful manner to maintain effective communication in assisting the operational team to maintain client flow and meet relevant targets
• Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standards
• Have an awareness of team's performance at any given stage based on completion of activity reports, team updates and meetings
• Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholder
  
  Educated to GCSE level or equivalent, Educated to English Language and Maths GCSE level or equivalent, Administrative experience
• Experience of working in a changing environment
• Computer Literate, experienced in data entry and use of e-mail
• Understanding of Information Governance, Data Quality and its requirements
Desirable criteria
• Experience in the use of electronic PAS
• Experienced in Customer Care
• Confidentiality Awareness
• Knowledge of Microsoft Windows applications
  
  One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
One LSC stands for 'One Lancashire and South Cumbria' and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are: · Blackpool Teaching Hospitals NHS Foundation Trust · East Lancashire Hospitals NHS Trust · Lancashire and South Cumbria NHS Foundation Trust · Lancashire Teaching Hospitals NHS Foundation Trust · University Hospitals of Morecambe Bay NHS Foundation Trust One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts. The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve., Please note that this post is Part of One LSC - a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust, The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit., The Trust is an equal opportunities employer, is committed to improving the working lives of its colleagues and operates a 'Zero Tolerance' policy on aggression, violence, bullying and harassment. As a recruitment service, our aim is to help protect children and vulnerable adults by providing a first-class service in recruiting people into positions of trust. It is important to us that we employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone - irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that as an employer we are under-representation of BAME employees. Appointments will be made on merit. We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable you to apply for this post.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38., Please note: a young person must be in part-time education or training until they're 18. If you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role. Disclosure and Barring Service checks If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40, Standard DBS check £26.40, Enhanced DBS check £54.40 and Enhanced DBS check with Barred List(s) £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here. In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working.