Triage and Early Interventions Officer

We are seeking a dedicated and compassionate Support & Early Interventions Officer to join our Affected by Crime (ABC) team on a hybrid basis working both at home and from our office in Hull in a part time role of 30 hours per week., As a Support & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Support & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients
• Provide tailored responses to clients' needs ensuring they are aware of their rights
• Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed
• Maintain accurate & confidential case management records
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
• Strong written & verbal communication skills
• Good time management skills
• Competent IT skills, able to use generic systems
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations
• The ability to undertake impact & risk assessments
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults
This is a hybrid role and you will be working both from home and will be required to work from the office in Hull a minimum number of two days per week with the expectation to also attend the office for meetings and training. You may also be asked to attend other local offices, outreach locations of meetings and events in the course of your work.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.