Travel Trade and Events Coordinator

The Travel Trade and Events Coordinator plays a key role within the museum's Events Team, helping to deliver an exceptional customer journey for group visitors, event clients and travel trade partners. The post holder will lead on the travel trade operation promoting, driving and developing group visits to the museum while also support the planning, administration and delivery of the wider events programme across the museum.

You will be responsible for managing group visit enquiries, processing bookings across multiple channels, and supporting events from planning through to delivery. This include developing strong relationships with travel trade operators and partners This is a highly visible, visitor facing role, requiring regular engagement with group visitors in the museum, sharing knowledge and stories that help bring The Bowes Museum to life. The role will also help manage wider visitor and client enquires pertaining to events as required.

Working collaboratively with teams across the museum, you will help put the visitor at the heart of everything we do, while contributing to the achievement of key performance and income targets. The role includes some weekend, Bank Holiday and occasional evening work for events and exhibition previews.

The Person

We are seeking an enthusiastic self-motivated person who is passionate about driving business and creating great experiences for our visitors, whilst displaying assured confidence when discussing, promoting and selling our offer and products. You will be a visible advocate for the museum, proactively meeting, greeting and confidently sharing our stories with visitors and interested parties- a champion of great customer service, you will help ensure the museum maintains an exceptional reputation with partners and customers for friendly and efficient customer services. We strive to ensure every visitor leaves the museum having had an amazing day out.

As a member of one of the core visitor-facing teams, you will be noticeably demonstrating the museum's values and behaviours in your daily work. Duties will be split between the events office, museum event spaces, galleries and grounds. Attendance at external travel trade meetings and shows will be required on occasion.