Travel Sales Manager

Advert Your Journey Starts with Us For over 30 years, we've been crafting tailor-made travel experiences that reflect each client's unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it. When you join Audley Travel, you become part of a supportive, collaborative community that's invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact. See more about life at Audley Travel! The Opportunity As a Travel Sales Manager (internally called Regional Sales Manager), you will be responsible for delivering excellent sales and service results through a team of dedicated Country Specialists. The role is focussed upon the recruitment, training, management and motivation of their team ensuring Country Specialists are fully able to maximise sales from the initial sales enquiries that arrive in the team, and to actively seek to generate new leads where incoming leads are insufficient.,

• Lead the sales team within your region with drive, energy and urgency to ensure maximum sales are extracted from the available leads.
• Effectively manage the performance of individuals with the team ranging from new starters to high performers.
• Tackle underperformance promptly as per Audley best practice in conjunction with HR and Head of Sales & Service (HoSS).
• In conjunction with HoSS and Head of Programme take responsibility for setting and communication targets for individuals within the team.
• Provide sales training and constant support to Country Specialists within your region and ensure their product knowledge is continually up to date.
• Take responsibility for responding to operational and emergency situations in your region, including issues caused by suppliers, airlines or unexpected events to ensure best results for clients.
We value our people's wellbeing and understand the importance of flexibility. That's why we offer hybrid working, with the opportunity to split your time between our Shepherd's Bush, London office and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week. Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am - 5:30pm Monday to Friday, alongside one evening per week. In addition you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota's one quarter in advance.

You are a proactive and results-driven individual, with experience of managing a successful sales team. You have a proven and consistent track record of excellent sales and customer service and your organisation skills and the ability to manage a high workload are second to none. You will be a clear and confident communicator who is resilient to pressure and have excellent customer service and problem solving skills. Additional experience required:
• Comfortable managing others in an inspirational and encouraging way.
• Passionate about travel, possessing a strong appreciation of different cultures.
• Motivated by achieving results through their team and feel at ease negotiating with suppliers.
• Proven skills in customer service and complaint handling are essential.
• Natural organiser, ability to multi task and high attention to detail.
  
  Alongside competitive salaries and benefits that support your well-being, you'll find a role that inspires you, challenges you, and connects you to something bigger. If you're passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.
There's more:
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers