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Travel Reservations Support Consultant

Postaladdress Uk, Guildford

Travel Reservations Support Consultant

Salary not available. View on company website.

Postaladdress Uk, Guildford

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 29 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: f726f7c51a9848ca9fe001371053ba1d

Location ref: Guildford

Full Job Description

Keep all files, booking and client records fully up to date and processed in a timely manner, taking charge of the administration and upkeep of the team's bookings as a whole.

Follow-up with adding flights to bookings out of date range.

Manage booking and flight date moves, cancellations and refunds where required.

Ensure client preferences, interests, details etc are up to date on client records.

Create and send pre-departure documentation emails to agents and guests.

Develop personal relationships with clients and suppliers.

Call out to guests on their return home, both for service and customer retention.

Maximise take-up of Future Cruise Benefit sales through these calls.

Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.

Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.

Previous experience within the travel industry in an administration, customer services or reservations role is required

Excellent prioritisation and organisational skills.

A willingness to develop and improve all the above skills.

Ability to work under pressure with a focus on attention to detail

Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide.

They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East.

Our client has experienced a record year for revenue, growth and bookings, hence the expansion their reservations and sales team.

They are now seeking a Travel Reservations Support Consultant role to join the team.

This is a key role with a focus on administration, client relations and sales.

Candidates must have previous travel experience gained with admin, customer services or reservations roles.

This role is offered on a hybrid basis with the office based in Surrey.

Direct job link

https://www.jobs24.co.uk/job/travel-reservations-support-consultant-126760502
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