Travel Consultant Apprentice

Introduction

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About the Employer

A luxury travel agency with a difference, in the centre of York. At Heritage Collection as a totally independent travel company they take great pride in offering a warm, flexible end to end service so you know you and your holiday is taken care of, from the moment of your enquiry to when you arrive back home.

This emphasis on attention to detail goes hand in hand with their membership of the largest Independent travel network in Europe which means they can offer that service along market leading offers and protection of you and your money.

What You'll Do

From awe inspiring safaris to adventure voyages you will receive on the job training on how to bring these experiences to life and make sure every aspect of the trip goes smoothly and to the highest standard. There will be lots of opportunity to develop your creative side with marketing a key aspect of the role.

Main Responsibilities:

• Greet customers face to face in our city centre store
• Shadow the managing director, helping arrange the diary and book in appointments
• Assist with the presentation and administration of customer bookings
• Upsell trips and holidays, arranging restaurant reservations or that unique day trip a customer has always dreamt of
• Answer any inbound calls and reply to incoming emails
• Collect data of all parties on a booking in a professional manner
• Load bookings onto an internal CRM system
• Manage flight and hotel bookings
• Liaise with our key suppliers on new enquires, current bookings and potential marketing collaborations. Both in store, at industry events and over the phone
• Support with advertising on the social media page and website, you will be encouraged and supported to use your creativity
• Window display and point of sale presentation

Company Benefits:

• The opportunity to see some of the amazing destinations they offer
• The organisation are offered all expenses paid “educational” trips and you will have the opportunity to attend a minimum of one per year on completion of training.
• Opportunity to attend specialist and luxury travel events and conferences
• Discounted holidays for friends and family

A career in the luxury travel industry can be as thrilling as it is rewarding, and Heritage Collections Travel want the whole team to live and breathe travel. Whether it’s discovering a new hidden gem on an educational trip or learning the latest updates through regular training you will constantly by on the lookout for our world’s most breath-taking experiences.

They aim to build of team of the most enthusiastic and knowledgeable consultants around as they continue our journey  in York. So, if you think you have a passion for all things travel and willingness to learn we would love to hear from you.

Training Outcome

• On completing your apprenticeship, you will have all the skills and tools to succeed in the luxury travel industry as a qualified consultant
• With the contacts and knowledge gained you will have a growing client base and access to industry perks
• You will be offered a generous commission scheme and continued to be supported in growing your knowledge and own customers

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

Qualifications

• Essential - GCSE - English - 4/C or higher
• Essential - GCSE - Maths - 4/C or higher

Course Information

Course: Travel consultant (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday from 9.30am to 5.00pm (across 4 days/week)

Expected Duration: 1 Year 3 Months

Training Provider: DAMAR LIMITED