Travel Consultant

37.5 hours per week (to include 1 in 3 Saturdays) Folkestone Hybrid Our Travel team is growing, and we are looking for passionate, customer-focused Travel Consultants to help our guests plan and book incredible holidays with Saga Holidays. This is far more than a traditional contact centre role. Every conversation is an opportunity to inspire, guide and build genuine connections with our guests. You'll take the time to understand what matters most to them, recommend the perfect travel experiences and deliver exceptional service from the very first interaction. If you are passionate about travel, enjoy speaking with people and thrive in a fast-paced, rewarding environment, this could be the perfect opportunity for you. We are looking for individuals who are naturally engaging, confident communicators and are motivated by delivering outstanding customer experiences while achieving sales success., We take our guests all over the world, whether it's a once-in-a-lifetime escorted tour, a relaxing beach escape, or an exciting cultural adventure. In this team, you will be taking mostly inbound calls; bookings and general enquiries that could lead to future bookings, amendments, and service calls relating to all things holidays! Your main responsibilities will be:

• Managing the calls into the contact centre from our guests in a timely and professional manner
• Ensuring a tailored and personable approach for every call. Offering assistance, advice, guidance and always working with patience
• Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes
• Engaging in conversation to help provide recommendations and expertise.
• Fully prioritising a guest-first approach with the tenacity to keep learning on the job
• Handling both sales and service calls and adhering to guest service best practice
  
  As a Travel Consultant you will have experience working within a customer service and sales environment.
Whilst experience in the travel sector would be an advantage, we are open to considering candidates with a passion for travel and ability to bring our destinations to life. You will also need to demonstrate the following skills and experience:
• Have previously worked in a call centre/contact centre environment and be comfortable talking to guests over the phone, demonstrating excellent communication skills
• Keen and able to learn all about our products and relay this to our guests so they are fully aware of our full programme itinerary offering
• Can identify and discover customer needs and wants to help find the right holiday.
• Enjoys working in a fast-paced environment
• Can demonstrate a can-do approach and be flexible when required
• Shows a passion for guest service and a natural enthusiasm for progression opportunities
• Has excellent attention to detail and can demonstrate strong written and verbal skills
  
  Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE:
• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Monthly commission dependent on performance
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform