Travel Claims Handler

£27980-£32185

Charles Taylor, Weymouth, Dorset

Full time
Permanent
Onsite working

Posted 6 days ago, 24 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 553ad899c2c34ef5abe1d3b893a94703

Location ref: Weymouth, Dorset

Charles Taylor

Full Job Description

You will manage claims from initial contact through to resolution, making sure customers receive clear, accurate and compassionate support throughout
Handling a high volume of customer calls and emails relating to travel insurance claims
Assessing claims and checking policy coverage
Gathering the information and documentation required to progress claims
Understanding each customer's individual circumstances and providing appropriate support
Resolving claims efficiently and accurately
Providing clear, straightforward guidance both verbally and in writing
Keeping accurate records and paying close attention to detail
Helping customers navigate what can sometimes be a stressful or unfamiliar situation

As a Travel Claims Handler, you'll be the person customers turn to when they're facing an unexpected situation while travelling. Whether they're dealing with a cancelled trip, lost belongings, or a more difficult personal situation, you'll guide them through the claims process with empathy, clarity, and professionalism. Some calls may be emotionally challenging, particularly when customers contact us during difficult circumstances abroad. You'll need to be able to show genuine empathy while remaining calm, professional, and resilient. It's a rewarding role where no two conversations are the same, and where the support you provide can genuinely make a difference. What matters is that you have the right attitude, communication skills, and commitment to succeed., Previous customer service or call centre experience
Excellent verbal and written communication skills
Confidence speaking to customers over the phone
Strong computer skills and the ability to learn new systems quickly
Excellent organisation and attention to detail
The ability to stay calm and focused when working under pressure
The ability to manage multiple tasks, switching effectively between calls, emails, and administrative work
A talent for explaining information clearly and simply
A naturally empathetic approach and a genuine desire to help people
The commitment to work your contracted hours and fully engage with your training and ongoing development

Charles Taylor Assistance provides insurance services by administering travel claims on behalf of well-known organisations. As part of our team, you'll play an important role in delivering a positive experience for their customers at a time when they may need support most. We know that when something goes wrong on holiday, customers need more than just an answer - they need someone who will listen, understand, and help., If you are currently waiting for your UK Graduate Visa, we will only be able to consider your application once your visa has been successfully granted. Unfortunately, we are unable to progress applications until the Graduate Visa has been issued.
Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Direct job link

https://www.jobs24.co.uk/job/travel-claims-handler-127454292

Travel Claims Handler

Full Job Description

Direct job link

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