Transport Operator

We're looking for an afternoon Transport Operator to join our Leeds team on a full time, permanent basis (LS9 0SG). If you thrive in a fast paced environment, enjoy problem solving and want to be part of a team that keeps the UK supply chain moving, this role could be a great fit. Working afternoons, you'll play a central role in our transport operation-supporting drivers, speaking with customers, managing delivery schedules and keeping our systems accurate and up to date. Every shift brings new challenges, new opportunities to learn and real chances to make a meaningful impact. You'll be joining a supportive team where your wellbeing, development and long term career progression truly matter. We celebrate success, recognise hard work and give you the tools to build a career you can be proud of., As a Transport Operator, you'll co ordinate fleet activity and ensure timely, compliant and customer focused delivery operations at our Leeds depot. You'll be the person who keeps everything running smoothly. Your responsibilities will include:

• Communicating delivery schedules to drivers
• Handling customer queries by phone and email
• Inputting accurate information into our systems (Excel skills are important)
• Acting as the main point of contact for order processing
• Building strong relationships with customers and stakeholders
• Escalating issues promptly to ensure service expectations are met
• Identifying and recommending solutions to delivery failures or customer queries
• Maintaining high standards of compliance
• Supporting the smooth running of all traffic office contracts
This is a role where your initiative, problem solving ability and commitment to great service will be valued every day.

To be considered for this role, you will need:
• Familiarity around transport procedures
• Strong IT skills, including Outlook, Excel and PowerPoint
• Excellent communication and customer service skills
• Confidence in communicating with and supervising drivers
• The ability to build strong relationships with customers
• Good organisational skills and the ability to prioritise effectively
If you're proactive, confident and ready to take ownership of your shift, we'd love to hear from you.

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our services connect businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution. We're committed to continuous improvement and to building a culture where everyone feels Committed, Connected and Creative. When you join us, you're joining a respected global business that genuinely invests in its people, its future and the positive impact it makes across the world.


• Salary of £ 30,080.42 per annum plus a yearly allowance of £832
• 25 days' holiday (plus bank holidays) and an option of 5 days' Volunteering Leave annually
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition
• On-site Mental Health First Aiders
• Employee benefits, i.e., free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
Alongside these generous benefits, you'll be part of a people first culture where you're valued, supported and encouraged to grow. What You'll Be Doing