Transport Officer (Digital Demand Responsive Transport

Surrey County Council is looking for a motivated and forward thinking Senior Transport Officer to support the delivery, development and expansion of our innovative and popular Surrey Connect Digital Demand Responsive Transport (DDRT) services. This is a fantastic opportunity to help shape the future of sustainable travel across the county, improving accessibility for our residents and helping to reduce social and geographical isolation. You will take a leading role in monitoring, contract management, service performance, and the day to day operational oversight of our Surrey Connect on Demand Transport Network which is operated by up to 28 electric minibuses and delivered by three not for profit community transport providers. Your key responsibilities as our Senior Transport Officer will include:

• Overseeing and managing the Surrey Connect DDRT services, ensuring high-quality, efficient and reliable operation
• Working closely with transport providers, vehicle suppliers, software scheduling partners, maintenance contractors and local communities
• Leading the rollout of future phases of the Surrey Connect programme
• Monitoring performance data, producing reports, and identifying opportunities for service improvements, passenger growth and operational efficiencies
• Supporting financial management of the DDRT revenue budget
• Identifying and implementing new ways to enhance customer experience and maximise best value for money
• Supporting strategic planning and providing expert advice on passenger transport and DDRT across the Council
• Building strong partnerships with internal teams, the public, and external organisations including central government, bus operators, local authorities, and other stakeholders
This role is perfect for someone who enjoys working collaboratively, solving complex operational challenges, and helping to deliver greener, smarter and more inclusive transport solutions for Surrey residents. You will join a supportive team that values innovation, evidence-based planning and partnership working.


• A degree (transport, engineering, planning, geography, ICT, economics, environment, or similar) OR equivalent relevant experience
• Experience working directly with public transport operators, including a good understanding of relevant legislation and operational practice
• Skilled in contract and contractor management
• Analytical, organised and confident using data to inform decisions
• Excellent communication skills with the ability to influence partners, build relationships and deliver service improvements
• Comfortable managing multiple technical projects simultaneously
• Customer focused, adaptable and committed to delivering high quality services
  
  The starting salary for this permanent, full-time position is £47,142 per annum based on a 36 hour working week.
We're excited to be hiring a Senior Transport Officer (Digital Demand Responsive Transport) to join our fantastic Passenger Transport Projects Team based at Victoria Gate in Woking. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for a minimum of two days a week and working from home or remotely. Our Offer to You
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents