Transport Delivery Assistant TRO

We are looking for a full-time Transport Delivery Assistant to join our Traffic Regulation Order (TRO) Team on a permanent basis. You will provide technical and administrative support to help coordinate the TRO process, respond to traffic-related enquiries and support consultations that contribute to the safe and effective management of Portsmouth's road network. Your new role Reporting to the TRO Lead, you will support the day-to-day work of the TRO Team and the administration of Traffic Regulation Orders. Your responsibilities will include:

• Supporting the investigation of service complaints and providing clear verbal and written responses, escalating issues where appropriate
• Providing technical, administrative and consultation support to the TRO Team
• Liaising with internal teams to support a coordinated and collaborative approach to TRO consultations and queries
• Coordinating and providing information relating to Traffic Regulation Orders and Land Charges
• Responding to and investigating traffic-related enquiries from residents, councillors and other stakeholders, working with TRO officers where appropriate
• Supporting the preparation of technical information and reports for the TRO Steering Group
• Raising purchase orders, processing invoices and completing advanced administrative tasks, while ensuring work complies with relevant council procedures, policies and professional standards
  
  You will be organised, proactive and customer-focused, with strong communication, numerical and IT skills. You will have experience of providing advice and guidance, building effective working relationships and managing competing priorities.
You should also have:
• Experience of working with customers and stakeholders
• Good general IT skills, including experience of Microsoft applications, with a willingness to learn specialist software
• Good organisational and numerical analysis skills
• The ability to work independently and as part of a team
• A creative and practical approach to solving problems and improving transport services
• A commitment to delivering excellent services and continuous improvement for Portsmouth residents