Transport Coordinator

Customer success is our obsession. We leverage our 'can-do' spirit to deliver exceptional service and measurable results for all our customers. Ensuring every interaction builds lasting relationships and exceeds expectations. As a Transport Planner you'll be the hero behind the scenes, helping to ensure smooth day-to-day operations, planning driver schedules for delivery, collection and troubleshooting any bumps in the road.,

• Routing and Dispatch: Manage multiple vehicle movements on a daily basis, develop and optimise transportation routes to minimise travel time to provide the best customer experience as well as organising our drivers in a safe and efficient manner.
• Capacity Planning: Assess transportation capacity requirements based on demand forecasts and order volumes.
• Driver Management: Oversee the HR aspects of drivers, including attendance, performance, and general welfare.
• Debriefs: Conduct driver debriefs to review daily operations, address issues, and promote continuous improvement.
• Communication: Communicating with drivers, tracking vehicle locations, and managing driver hours compliance.
• Customer Service: Acting as the first point of contact for clients, managing expectations, and solving delivery issues.
• Compliance: Ensuring all vehicles and drivers adhere to UK transport regulations and company safety standards.
• Administration: Maintaining accurate digital records, updating transport management systems, and generating reports.
• Problem-Solving: Identify and resolve transportation-related issues, such as delays, breakdowns, route deviations and adjust the plan to accommodate issues as they arise.
• Customer Service: Acting as the first point of contact for clients, solving delivery issues and making contact with customers for any updated delivery information required.
• Vehicle Maintenance: Coordinate and manage vehicle maintenance schedules, ensuring fleet roadworthiness, minimising downtime, and maintaining compliance with legal requirements.
• Administration: Maintain accurate digital records, update transport management systems, and generate operational reports.
• Recruitment: Support and manage recruitment activities for the depot, including sourcing, interviewing, and onboarding drivers and transport staff.
• Supplier Liaison: Liaise with external suppliers, including maintenance providers and service partners, to ensure efficient and cost-effective operations.
  
  2+ years of experience in transport administration, planning, or logistics role
• Strong communication skills, ability to work under pressure, proficiency in IT/transport management software, and strong geographical knowledge
• Strong organizational and multitasking skills.
• Excellent communication skills for working with drivers and customers.
• Ability to work in a fast-paced, high-pressure environment.
  
  At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.
  
  Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job - we're offering a lifestyle!
Benefits Snapshot: ️ Cycle to Work Scheme Discounts and Cash Back Benefits Platform Holistic Wellbeing Platform 24/7 Employee Assist Programme 33 Days Annual Leave (inclusive of Bank Holidays) ️ Employee Product Discounts Recognition Rewards