Transformation Manager

Improve systems and processes for the team providing clear operating procedures and instructions Improve culture of the team aiming for this to align with Havens Hospices purpose and values Improve patient safety ensuring appropriate reporting and escalation of patient safety incidents Support improvements in safeguarding working with our Senior Social Worker Improved leadership- provide visible leadership and support to the team and support future planning in this area, coaching and supporting existing team managers in management and leadership skills. Identify and implement additional service improvements as reasonably required, aligned with agreed transformation objectives and governance processes. Provide visible professional and operational leadership for Fair Havens Community palliative and end of life care services, promoting compassionate, person-centred care for patients and those important to them in their usual place of residence or in outsourced care home placements. Lead and
assure high standards of triage, holistic assessment and care planning across community caseloads, ensuring physical, psychological, social and spiritual needs are identified early and reviewed proactively as needs change. Support Fair Havens Community HRAS team to provide timely assessment, reduce avoidable hospital admissions and facilitate rapid discharges from hospital and review and provide support when needs escalate. Champion excellent patient, family and carer experience, ensuring communication is sensitive, timely and compassionate, and that carers are supported with information and practical guidance. Provide leadership for patient flow across community pathways, including referral management and prioritisation. Support assurance and clinical risk processes, including audit, incident review, complaints, safeguarding, medicines safety and implementation of learning to improve quality and patient safety. Support workforce planning and resource management across community services,
including safe staffing, recruitment, retention, supervision, appraisal, wellbeing and the development of team. Work with stakeholders including but not limited to the hospital palliative care team, the community palliative care nursing team, hospital discharge teams, nursing homes and domiciliary care providers to improve understanding and sustain the reputation of the team. Lead structured change programmes in line with recognised methodologies (e.g., consultation, engagement, impact assessment). Work collaboratively with the People Team to manage employee relations matters, recruitment, workforce changes, including restructures, role redesign, and organisational development. Support managers with employee relations matters arising from transformation (e.g., performance, capability, absence, change resistance). Ensure all transformation activity complies with employment legislation, Equality Act duties, and ACAS best practice.