Transformation and Deployment systems Administration Specialist

In this role, you will play a key part in designing, implementing, and optimising modern digital collaboration and communication solutions across the organisation, ensuring seamless user experiences and high service reliability. The ideal candidates will bring expertise in Microsoft technologies, a passion for innovation, and experience supporting enterprise-scale collaboration tools, alongside strong problem-solving and stakeholder engagement skills.

This is an exciting opportunity to shape the future of digital workplace services, leveraging AI-driven capabilities and next-generation communication platforms to drive productivity, efficiency, and user satisfaction.

Act as the overall owner of the specific transformation projects (or smaller initiatives) including understanding requirements, process analysis and process improvement

Key areas of focus:

Ø Documenting user/service requirements in a manner that the business, service stakeholders and technical stakeholders will be able to understand.

Ø Documenting business process using industry standard methodology e.g. process flow, user journey etc.

Ø Using the RACI approach to manage stakeholder expectations.

Ø Conducting Gap Analysis.

Ø Developing new projects and service transformation activities including analysing and reviewing business processes, workshops, process mapping, benefits tracking and realisation, Standard Operating Procedures, training programmes and materials

Ø Engaging clinicians and administrative staff in the development of specification of system configuration and reporting to meet service needs and clinical pathways

Ø Representing the clinical systems projects at steering groups

Ø Co-ordinating post implementation review and lessons learnt

Ø Implementation planning, coordination and management of clinical systems projects

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

We are seeking a dynamic and forward-thinking individuals to join our successful training and transformation function to support and enhance our ever-growing digital ecosystem. With a strong focus on Office 365, MS Teams Premium, MS Teams Calling, Copilot and Ambient Voice Technology.