Transformation and Culture Manager

Aramark UK is looking for a results and people focussed Transformation & Culture Manager to join our team. Within this role, the successful individual lead the People transformation, Culture, and Learning agenda for our client, ensuring exceptional service standards, a consistent colleague experience, and a high-performance culture aligned with a bespoke Golden Thread customer service ethos., This is an exciting and fast paced role reporting to our Head of HR- Workplace, Education, Healthcare & Curated Companies. As HR Business Partner, you will coach and partner to drive operational HR delivery to a high standard. You will contribute to shaping, and delivering the People Plan with appropriate strategic solutions which enable the business to achieve its goals and live its values.,

• Deliver and embed the Golden Thread Customer Service Programme, maintaining momentum from JS Learning.
• Design and deliver high-impact training across service, hospitality, leadership, and compliance.
• Develop and maintain career pathways, succession plans, and internal development programmes.
• Manage e-learning compliance and training records.
• Lead onboarding and induction for all new hires, ensuring a consistent and engaging experience.
• Support HR processes including ER guidance, performance management, and policy adherence.
• Partner with operational leaders to drive a positive, inclusive, high-performance culture.
• Conduct regular service audits, coaching teams to deliver excellence.
• Support recruitment activity where required, ensuring cultural and service alignment.
  
  Proven experience in L&D, People & Culture, or HR within hospitality, retail, or corporate services.
• Strong facilitation and coaching skills.
• Experience delivering engaging training.
• Ability to influence senior stakeholders and frontline teams.
• Highly organised, proactive, and comfortable in a fast-paced environment.
• Exceptional planning and time management abilities.
• Ability to manage multiple projects simultaneously under tight deadlines.
  
  Our prestigious corporate client, with offices across London, Bournemouth, Dublin, Edinburgh, and Luxembourg. With a history dating back to 1799, our global financial client prioritises exceptional service - just like we do!
This is a full-time, on-site role (Canary Wharf based) embedded within the client contract, with alignment with wider Aramark people functions. Key Benefits:
• Competitive salary + package
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Life assurance and pension scheme
• Benefits app: access to 100s of discounts, free mortgage advice, cycle to work scheme, health cash plans, online GP appointments, and our Employee Assistance Programme
• FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)