Transaction Manager

We are looking for an enthusiastic and hard-working Transaction Manager to join our Taunton Ford dealership., Work closely with the sales team to ensure seamless customer experiences

Provide help and guidance to the Sales Executives to ensure sales targets are achieved

Be responsible for ensuring all team members are trained and reviewed in line with Foray Motor Group process

You will build and maintain the sales and customer experience team by fulfilling all aspects of the day-to-day management of the team, this will include 1:1's and supporting management

Support with producing and presenting suitable customer offers and propositions tailored to their requirements

You will need to work with the sales team to make sure the showroom and forecourt are always retail ready

Manage and review the teams ongoing activity to ensure all customer enquiries are followed up to the complete satisfaction of the customer.

Proven experience in the vehicle sales environment is essential along with excellent customer communication skills., An understanding and passion for great customer service

Competent people manager with the ability to lead by example and inspire the team to deliver a class leading performance

Ability to provide a first-class customer service with energy and enthusiasm

Has a genuine desire to help people and the team

Has a passion for the product - responsible for keeping up to date with the latest Ford product

Attention to detail

Excellent listening and communication skills

Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven't yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do., Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Hours: 08:45 a.m. - 06:00 p.m., Monday - Friday (one day off in the week)

Saturday rota: 09:00 a.m. - 5:30 p.m., every Saturday

Benefits: Company Car | Perkbox (including discount shopping from a range of retailers) | 24/7 wellbeing support | 24/7 1-2-1 Counselling support | Cycle to Work Scheme | 30 days holiday (including Bank Holidays), rising to 34 days with length of service | Long Service Awards | Workplace Discount for your own vehicle and immediate family.