Training Manager

£50000

Clearwater People Solutions Ltd, St Leonard's Street, Tonbridge and Malling

Full time
Permanent
Onsite working

Posted 1 day ago, 30 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: 5f2dbd9ee39c4a66b9462733f6ff519b

Location ref: St Leonard's Street, Tonbridge and Malling

Clearwater People Solutions Ltd

Full Job Description

Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
Build onboarding programmes that reduce time?to?competency and set colleagues up for confident, consistent performance from day one.
Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.

Significant experience in a Training Manager, Learning & Development or capability development role.
A strong track record of designing and delivering end?to?end learning strategies and structured learning programmes.
Experience working within customer operations, service delivery or similarly fast?paced operational environments.
Confidence operating in regulated or compliance?driven settings, translating complex requirements into clear, effective learning.
Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
A practical, insight?driven approach, using data to evaluate impact and improve learning outcomes.

Direct job link

https://www.jobs24.co.uk/job/training-manager-126763121