Trainer

Our People team is developing as we strengthen our approach to learning, organisational development and workforce capability. We are looking for two Trainers to join our in-house training team which will deliver training across a range of topics such as casework, digital skills and management development training. As a Trainer, you will design and deliver sessions that helps our people build their skills and confidence. An important part of this role is delivering training directly to groups of colleagues, both face-to-face and online. You will need to be comfortable presenting, facilitating sessions and developing and giving feedback to others in an engaging and supportive way. You will be creative in how you approach training and will be able to create practical learning for different audiences and adapt your approach to meet different learner needs. You will also work with colleagues and subject matter experts to understand learning needs and develop the right solutions. As training delivery is a core part of the role, the recruitment process will include a practical exercise where you will be asked to deliver a short training session.

• experience of facilitating learning across a range of formats, including face-to-face and digital delivery
• experience of designing and delivering learning and development activity
• experience of working with stakeholders and subject matter experts to support effective learning solutions/collaborative approach to working with colleagues to develop and improve learning solutions
• experience of managing own workload including working collaboratively with others and managing own deliverables.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

At the Public Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling. Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive. We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester office where collaboration and connection with your team are an important part of


• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40% office based
• one day paid volunteering leave per year
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy in addition to an onsite gym
• paid for professional memberships
• eye test reimbursement.