Trainee Customer Service Consultant

We're looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.
You'll be the first point of contact for customers across phone, email, Live Chat and social media, helping with orders, product recommendations, deliveries and any queries or issues along the way.
What you'll be doing:
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Responding to customer enquiries across multiple channels
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Taking consumer and business orders
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Recommending products and services
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Resolving delivery, product and order queries
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Making outbound calls where required
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Working towards customer service, quality and performance targets
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Supporting colleagues and sharing ideas to improve processes
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Providing a friendly, personal and helpful customer experience every time

Excellent written and verbal communication skills
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Previous customer service experience
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Someone confident working towards targets and KPIs
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A positive, solutions-focused approach
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Good attention to detail and organisation
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Comfortable using Microsoft Word, Excel, Outlook and similar systems