Trainee Case Handler
Aiic Group, Little London, Essex
Trainee Case Handler
Salary not available. View on company website.
Aiic Group, Little London, Essex
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 30 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 44bbe3aba26044a68b2d23d4d11a69e2
Location ref: Little London, Essex
Full Job Description
- To work with team members to ensure the highest level of customer service is maintained at all times.
- To organise and prioritise individual caseloads in order to meet the firms and industry targets.
- To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met.
- To deal promptly and effectively with all correspondence relating to the matters with which you have conduct.
- To co-operate with the Team Manager & Operational Managers and carry out work as directed by them. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.
- To process all data and information in accordance with the firm's confidentiality procedures and data protection requirements.
- Processing data accurately and effectively on the case management system.
- Answering inbound phone calls promptly and updating on the status of the case. Be proactive in advising the next steps and what is required to progress the case.
- Making outbound calls, liaising with lenders, mortgage brokers & third parties (where applicable).
- Ensuring the online portal is kept up to date, replying to online portal messages
- Obtaining official copies and documents from the Land Registry.
- Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues, Maximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIP Cover LetterEquality and diversity monitoring form This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin. To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process. Age Sexual orientation Religious Beliefs Ethnic orientation Gender Male Female Disability A person has a disability if he/she has a physical or mental impairment which has substantial and long term adverse effect on his/her ability to carry out normal day-to-day activities. Long term means has lasted, or is expected to last, for 12 months. Do you consider yourself to be a disabled person?
- Strong IT Skills
- Strong communication skills both written and verbal
- Proactive approach to working
- Excellent attention to detail
- Good organisational skills
- Ability to work under pressure and to tight deadlines
- Work to targets.
- Upselling of additional products
- Team player
- Ability to work independently and within a team
- Flexible and adapts well to change., Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be Integrate: Bring together people and systems into a cohesive force Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth, Taylor Rose is part of the AIIC Group. Our regulatory body: www.sra.org.uk
Direct job link
https://www.jobs24.co.uk/job/trainee-case-handler-127300023