The SO will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The SO is the public face of the Security Team and should always act with professionalism. A can-do attitude is essential in this highly influential role Main Duties & Responsibilities: · To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. · Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive. · Be professional, pleasant, friendly, courteous, and helpful at all times whilst carry out duties to the highest standard. · To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. · Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise. · To ensure that the site is a safe and non-threatening environment for all visitors/tenants. · Ensuring all incidents are managed in accordance with site policies and procedures. · Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported. · Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve. · To record/log all non-conformances and emergencies with the appropriate control room operatives. · To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times. · Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices. · Maintain vigilance and highlight/manage unauthorised access by banned individuals. · Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to. · To liaise closely with statutory authorities, dealing with incidents and the provision of information. · Ensure radio procedures are adhered to at all times. · Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times. · Undertake any other reasonable duties as required to meet the needs of the business. · Any other reasonable duties as requested by your line manager. · Ensure a timely response to all security issues and events. · Complete all training requirements as requested by line manager. · Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave. · Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team. · Support the Manager in conducting regular audits as required.

• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Excellent observational skills
• SIA LICENCE
  
  Always strive to anticipate our clients' needs and act quickly to meet them - always try to seek out straightforward, intelligent solutions and effective ways to implement them.
• Always do what you say you will do - whatever the job, always see it through.
• Always aim to go the extra mile - try to give our clients more than they were expecting.
• Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news., ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

We're proud to offer a great range of benefits including:
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis