Trade Delivery and Response Manager

We're looking for a Trade Delivery and Response Manager to join our Retail Excellence team at Co-op. In this role, you'll support the delivery of key trade plans and events, making sure they land effectively in stores, while also playing a key part in how we manage and respond to operational incidents. You'll take ownership of trade issues through to resolution, either partnering with Operational Category Managers or leading fixes end-to-end. Working cross-functionally across teams, you'll use your commercial and operational understanding to drive the right outcomes for our stores, colleagues, customers and franchise partners. Why this job matters You'll help make sure stores and partners get the right support when they need it, owning trade issues through to resolution and working across teams to drive the best outcomes. Through strong relationships and confident influencing, you'll keep operations running smoothly while shaping both immediate delivery and longer-term plans. What you'll do

• Work closely with Directors of Operations, Field Managers and franchise partners to gather feedback, prioritise issues and make sure that fixes are delivered
• Support the creation of key trade and seasonal events activity and lead the communication and execution requirements to our stores and operational field teams.
• Oversee "hypercare" for critical trade activity, making sure its operationally assured for colleagues, customers and partners
• Lead the resolution of non-category trade issues, business partnering across various central teams to deliver the right outcome for stores.
• Partner with Operational Category Managers, handing over category-specific issues where needed
• Manage escalations across service desks (OSS, Facilities, HR, Logistics and IT), making sure that issues are resolved end-to-end
• Maintain service delivery logs and monitor performance to identify trends, risks and opportunities
• Support major incident response as part of the Retail Incident Management team
What you'll bring We're committed to making our roles accessible, so we focus on what really matters. To thrive here, you'll bring


• The ability to build trusted relationships across teams and partners
• Strong communication skills with confidence to influence at a senior level
• Experience of working in a fast-paced retail or operational environment
• A passion for stores and doing the right thing for customers and colleagues
• A strategic mindset with the ability to think ahead
• Good numerical and analytical skills
  
  £55,000 to £65,000 plus excellent benefits including company pool car (Work Level 5)
Manchester - hybrid working between home and the office, with occasional travel across the UK https://jobs.coop.co.uk/hybrid-working-policy 5/7 working pattern, including some weekend and bank holiday work 12 month fixed-term contract, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme
A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.