Trade Counter Apprentice

Introduction

Darlaston Builders Merchants is offering a hands‑on Trade Counter Traineeship, giving you real experience in customer service, sales, stock control and product knowledge within a busy builders‑merchant environment. You’ll learn how to serve customers confidently and operate our EPOS system.

About the Employer

Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.

Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.

Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.

Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.

What You'll Do

Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.

Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.

Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.

Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.

The company is offering a Trade Counter Traineeship for our Brickyard Depot in Darlaston Road, Walsall. The role is varied with a wide range of duties.

Responsibilities and Duties:

• Assisting in processing sales and serve customers
• Cash Handling, operating a till
• Dealing with customers both face to face and over the telephone
• Giving excellent customer service and sound product advice
• Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
• Must be able to grasp the EPOS system to ensure the correct building products are processed on the system
• Advise customers of products and general understanding of building products
• Liaise with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
• Must have some IT knowledge of using computer systems
• Restock products, maintain stock levels and carry out stock checks for audits
• Using the EPOS system to process deliveries
• Liaise with Yard Staff daily

Qualifications and Skills:

• Highly organised
• Confident and poses excellent communication skills as you will be dealing with internal and external suppliers and clients making sure stock is out and returned on time
• Excellent communication and customer service skills and be able to communicate at all levels
• Ability to prioritise and organise your own workload
• Excellent attention to detail and timelines
• Excellent Microsoft and Excel skills
• Working to tight deadlines

Training Outcome

Happy to support if the apprentice wants to continue learning.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - english - 4 or above
• Essential - GCSE - maths - 4 or above

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Saturday 8.00am - 5.00pm with an hours unpaid break (if working a Saturday will have a day off in the week).

Expected Duration: 11 Months

Training Provider: STAFF SELECT LTD