TMS Volvo Leicester Service Advisor Apprenticeship

Introduction

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.  
We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

About the Employer

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 
 
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. 

What You'll Do

Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.   

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: 

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience  

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. 

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:  

• Enthusiasm and willingness to learn  
• Teamwork  
• Strong communication
• Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.

Training Outcome

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.  

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 9-4
• Essential - GCSE - Maths - 9-4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.

Expected Duration: 1 Year

Training Provider: INSPIRO LEARNING LIMITED