TMO Analyst

As a TMO Analyst, you will play a key role within the Digital Transformation Management Office (TMO) at Thames Water, supporting the Head of D4D Programme and Senior Change Manager in delivering governance, reporting, and assurance activities across digital transformation initiatives.

Working closely with digital leadership, programme and project managers, workstream leads, and executive stakeholders, you will help ensure transformation initiatives are aligned with strategic objectives and delivered with strong governance and oversight across the organisation.

This role contributes to the successful delivery of digital transformation programmes by supporting governance frameworks, tracking progress, managing risks and dependencies, and ensuring consistent reporting across projects, programmes, and workstreams. You will collaborate with stakeholders across Digital and the wider business to ensure transformation activities are coordinated effectively while maintaining high standards of documentation, reporting, and assurance.

2 Year Fixed Term Contract

What you'll be doing as a TMO Analyst

+ Support governance and assurance activities across digital transformation projects, programmes, and workstreams in accordance with defined standards and frameworks.
+ Work with the Head of D4D Programme and Senior Change Manager to support and challenge workstream leads in delivering agreed plans and outcomes.
+ Collaborate with senior sponsors, including Digital Directors and the CIO, across all aspects of digital transformation delivery.
+ Align transformation workstream leads on agreed transformation objectives, priorities, and milestones.
+ Maintain robust reporting and RAID (Risks, Actions, Issues, Dependencies) management across workstreams.
+ Maintain project, programme, and workstream documentation and ensure timely updates across the transformation portfolio.
+ Develop and maintain dashboards and reports to track progress, outcomes, and benefits realisation.
+ Analyse project and programme data to identify trends and support informed decision-making.
+ Facilitate cross-functional collaboration between projects, programmes, workstreams, and stakeholders.
+ Prepare presentations and updates for steering boards, performance meetings, and monthly business reviews with executive leadership.
+ Represent the D4D Programme in meetings across Digital, the central transformation office, and executive reviews when required.
+ Contribute to the continuous improvement of transformation governance processes, tools, and frameworks.
+ Identify opportunities to enhance the efficiency and effectiveness of transformation delivery.
+ Support problem resolution by identifying issues early and mobilising solutions to prevent impact on programme plans.

+ Experience supporting large-scale transformation projects, programmes, or initiatives within a complex organisational environment.
+ Experience working within Digital or IT departments across multiple transformation projects or workstreams with competing priorities.
+ Experience in project planning, governance, and reporting within a transformation delivery environment.
+ Strong stakeholder management skills with the ability to work effectively with senior leaders, including directors and CIO-level stakeholders.
+ Experience managing RAID (Risks, Actions, Issues, Dependencies) processes across projects or programmes.
+ Experience supporting change management, business transformation, operating model delivery, or PMO functions.
+ Ability to manage tasks independently while contributing to wider programme objectives.
+ Strong written and verbal communication skills, including the preparation of reports and presentations for senior stakeholders.
+ Good planning and organisational skills with strong attention to detail.

Technical experience and skills

+ Strong proficiency in Microsoft Excel, PowerPoint, and project management tools such as MS Project.
+ Ability to develop and maintain dashboards, reports, and programme documentation.
+ Experience analysing programme and project data to identify trends and support decision-making.
+ Familiarity with benefits tracking, performance metrics, and strategic planning processes.
+ Strong analytical and problem-solving capabilities.
+ Ability to support, influence, and coach individuals and teams through periods of organisational change, including engagement with senior stakeholders.
+ Experience managing financial reporting for project or programme budgets, including sharing actuals and forecasts with finance teams., + Experience working within complex transformation programme teams.
+ Experience supporting the development of departmental or organisational strategies.

Desirable technical skills and qualifications

+ Change, PMO, project, or programme management qualifications.
+ Degree-level qualification or equivalent in a business or professional discipline such as Project Management.
+ Professional certifications such as PRINCE2, PMP, Agile, MoP, or Lean Six Sigma.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no two days are the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

+ Competitive salary up to £60,000 per annum, depending on experience.
+ Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
+ Generous Pension Scheme through AON.
+ Performance-related pay plan directly linked to company performance measures and targets.
+ Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.