Time & Attendance Lead

The Time and Attendance Lead (T&A Lead) is responsible for the day to day UK T&A operations and in supporting in continuous improvement of the organisation s Time & Attendance system (Currently UKG). The role ensures T&A processes, systems and data are accurate and aligned to business requirements. This role partners closely with Payroll, HR, Finance, HR Systems and other stakeholders and will provide subject matter expertise, owning the resolution of complex issues as well as driving system improvements., Act as the UK T&A lead for all T&A related operating processes and ensure key activities are completed accurately and on time, including annual leave loads, exception reporting and regular testing.Provide specialist advice on complex T&A matters, including training and support to managers and UKG users as needed, including managing the Halo support ticket inbox.Ensure T&A activity supports accurate downstream Payroll processing, testing exports regularly and working closely with the Payroll Operations Lead to ensure smooth data flow.Design, lead and maintain training for the T&A system, including onboarding sessions, E-learning, and pre-recorded sessions to support the ongoing learning needs of the business.Identify, assess and proactively manage T&A risks, ensuring case details are shared and escalated as necessary with the support of the Payroll Manager as needed.Challenge processes or practices where they create risk, inefficiency or poor employee experience and work with Payroll to minimise downstream impacts from T&A errorsEnsure T&A issues are resolved accurately and within agreed timescales.

Strong experience and technical understanding in Time & Attendance/HRIS systems, with a good understanding of end-to-end T&A processes and their impact on Payroll (UK/Workday preferred)Experience identifying root causes, resolving complex T&A issues and implementing sustainable solutions.Experience translating business requirements into practical T&A process or system solutions.Excellent communication and stakeholder management skills, with the confidence to challenge constructively and influence decisions.Experience in coaching and mentoring, including giving constructive feedback.

• Desirable Experience:Additional experience that would be beneficial but not essential. Nice to have skills or background or experience that could support fast development in the role., Demonstrates consistent behaviours aligned with our HEART principles, acting with Honesty, Excellence, Accountability and Respect in all interactions, decisions and ways of working.Able to take responsibility and ownership for outcomes, with the ability to escalate as neededActively looks for risks, inefficiencies and opportunities to improve processes, systems and the employee experienceBuilds effective relationships across HR, Payroll, Finance, HR Systems and external partners to achieve shared outcomesBuilds capability across the team through coaching, guidance and effective documentation.
• Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.